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Payment Method

Thank you for shopping at Vimode. We hope you enjoy your experience!

We accept the following payment method with secure online payment:

1. PayPal.

If you have PayPal account already that links to your credit card, debit card or your bank, you can securely checkout online by logging into your PayPal account.

2. Credit Card or Debit Card via PayPal

You can also pay with your credit card or debit card via PayPal (Visa®, MasterCard®, Discover® and American Express® debit and credit cards)

Shipping & Handling

Track My Order

You can check your order status by entering your order number or login to your account. If you don͛t have your order number, please email us

Order Information

Track an Order

Enter the order number you would like to track in the form below.

o Some items are shipped using special shipping arrangement and might not be trackable.

o Tracking information is available only after order is shipped.

ACCOUNT LOGIN

You can Login to your account to view your order history

Returns & Refunds

It is ViMODE’s goals is to provide the best shopping experience for our members. Therefore, in order to provide a wide selection of products available to our members, we have to source them through a variety of third party vendors. ViMODE vendors fulfill and ship all customers’ orders from their own inventory. Hence, your returns will need to be sent back to the sellers instead of ViMODE.com. Sellers’ return policies may vary. You can view the return policy of the seller before you purchase an item by viewing the return policy under “Additional Information” tab in each product detail page. If you are not completely satisfied with your purchase for any reason, you can start processing your return by going to “My Order” section in your account and go to the individual item that you would like to return or email customer service at info@vimode.com to obtain a Return Merchandise Authorization (RMA) number. Please include all the details (name, order number, email address) when you email customer service regarding your return. Please see Return Policy for more details.

Upon approval from seller, ViMODE will issue the RMA number and provide a return address to send your return back to the seller. Please affix return label outside the package and place the RMA note inside the package in case outside label in not legible. Please note that you will be responsible for all return shipping charges and your refund amount will be adjusted accordingly.​

If you are sending the return items within the United States and the order is valued at $100 or more, please insure the shipment for the value of the merchandise when you ship your return with proof of delivery signature. Items valued above $35 must be returned to sellers with tracking information with USPS Tracking® or FedEx® Tracking. Items below $35 can be returned to sellers using USPS delivery confirmation service. If the package doesn’t arrive and you are not using trackable method for return or if you refuse these shipment methods for return, we may not be able to cover you under Return Policy.